The Buyer’s attention is in particular drawn to the provisions of condition 10.4
1.1 In these Conditions, the following words have the following meanings:
“the Buyer” – the person(s), firm, or company whose written order for the Goods is accepted by the Company.
“the Company” – TradeNeons Ltd t/a TradeNeons.com
“Contract” – any contract between the Company and the Buyer for the sale and purchase of the Goods, incorporating these Conditions.
“Contract Price” – the total price payable by the Buyer to the Company under a Contract in accordance with these Conditions.
“Goods” – any goods which the Company is to supply to the Buyer (including any part or parts of them).
1.2 In these Conditions, references to any statute or statutory provision include those as amended, consolidated, modified, extended, re-enacted, or replaced from time to time.
1.3 References to the masculine include the feminine and neuter; the singular includes the plural and vice versa.
1.4 Headings will not affect the construction of these Conditions.
2.2 No terms or conditions referenced in the Buyer’s documents will form part of the Contract simply by being mentioned.
2.3 These Conditions apply to all of the Company’s sales. Any variation or representation concerning the Goods shall be binding only if expressly agreed in writing and signed by a Director of the Company.
2.4 Each order from the Buyer shall be considered an offer to purchase Goods under these Conditions.
2.5 No order is accepted until the Company provides a written acknowledgement or delivers the Goods. Delivery shall be deemed conclusive evidence of the Buyer’s acceptance of these terms.
2.6 The Buyer is responsible for ensuring the order terms and any specification are complete and accurate.
2.7 Any quotation is valid for 7 days from the date of issue unless previously withdrawn. No Contract will exist until the Company issues an acknowledgement of order.
2.8 The Buyer must sign and return both the acknowledgement of order and artwork proof. The Contract does not come into effect until both are received. The Company is not liable for any loss incurred due to incorrect sign-off by the Buyer.
2.9 If the Goods are to be manufactured or processed to a Buyer-supplied specification, the Buyer shall indemnify the Company against any intellectual property claims arising from that specification.
2.10 The Company reserves the right to make minor specification changes to comply with legal or EU standards, provided they do not materially affect performance or quality.
2.11 No order may be cancelled once accepted, except with written consent from the Company. The Buyer must fully indemnify the Company for all losses, including materials and labour costs, due to cancellation.
3.1 The Goods will be as described in the Company’s quotation.
3.2 All drawings, specifications, and advertising materials are for guidance only and do not form part of the Contract.
4.1 Unless otherwise agreed in writing, delivery takes place at the Buyer’s business address.
4.2 Delivery will be arranged by the Company, unless the Buyer specifies a preferred carrier.
4.3 The carrier acts as the Buyer’s agent, except under sections 44–46 of the Sale of Goods Act 1979.
4.4 Delivery may occur at any time of day.
4.5 Dates given for delivery are estimates only. Time is not of the essence.
4.6 The Company shall not be liable for delivery delays, including those due to its own negligence, unless such delays exceed 180 days.
4.7 If the Buyer fails to accept delivery or delays it by not providing necessary information:
4.7.1 Risk passes to the Buyer.
4.7.2 Goods are deemed delivered.
4.7.3 The Company may store the Goods, and the Buyer will be responsible for all related storage and insurance costs.
4.8 The Company will provide adequate equipment and labour for loading the Goods at the delivery location.
4.9 Delivery in instalments shall constitute separate contracts. Delay or failure in any instalment does not entitle the Buyer to cancel the entire contract.
5.1 The Company’s recorded dispatch quantity is conclusive unless the Buyer provides firm evidence to the contrary.
5.2 The Company is not liable for non-delivery unless written notice is given within 2 days of the expected delivery date.
5.3 If the Company is liable for non-delivery, its responsibility is limited to replacement or issuing a credit note at the pro rata Contract Price.
6.1: The buyer takes on the risk of the goods as soon as they are delivered.
6.2: Ownership stays with the company until full payment (including for other debts) is received.
6.3: Until the buyer owns the goods, they must:
1- Hold them in trust for the company.
2- Store them separately so they’re clearly the company’s.
3- Keep identifying marks/packaging intact.
4- Keep them in good condition, insured for their full value, and show the policy if asked.
5- Keep any insurance money separate and in trust for the company.
6.4: The buyer can sell the goods before owning them only if:
It’s done in the normal course of business at full value.
It’s treated as the buyer’s sale, but the goods are still the company’s.
6.5: The buyer loses the right to possess the goods if:
They go bankrupt, go into liquidation, or face similar financial trouble.
They break this or other contracts, or can’t pay debts.
They pledge or otherwise deal with the goods unlawfully.
6.6: The company can still demand payment even if the buyer doesn’t yet own the goods.
6.7: The company has the right to enter the buyer’s property to inspect or take back its goods if the buyer loses possession rights.
7.1: The agreed price is what’s in the company’s order confirmation.
7.2: The price does not include VAT or other taxes.
7.3: Prices are based on collection from the company. If the company delivers, the buyer pays for delivery, packaging, and insurance.
8.1: The company can invoice after dispatch or if the buyer fails to collect.
8.2: Payment must be made in pounds sterling. If the buyer doesn’t have an approved credit account, full payment is required before dispatch or collection.
8.3: Deadlines for payment are strict.
8.4: Payment isn’t complete until the funds clear.
8.5: All money owed becomes due immediately if the contract ends.
8.6: The buyer must pay in full — no deductions or offsets unless ordered by a court.
8.7: The company can apply payments toward any goods it chooses.
8.8: If the buyer pays late, interest of 2% over Lloyds TSB’s base rate will be charged daily. The company may also claim under the Late Payment of Commercial Debts Act 1998.
9.1: If the goods were made by someone else, the company will try to pass on any warranty from the manufacturer.
9.2: Goods are warranted to be of satisfactory quality for 12 months unless a longer warranty (24, 36, 48, or 60 months) is stated in the quote.
9.3: To claim under warranty, the buyer must:
Notify the company within 3 days of delivery or discovering the defect.
Allow the company to inspect the goods, and if needed, return them at the buyer’s cost.
9.4: The warranty is void if:
The buyer keeps using defective goods.
Goods are altered or repaired without permission.
Instructions for use/storage aren’t followed.
Third parties install or handle goods incorrectly.
Defects come from the buyer’s own design or materials.
9.5: If the goods are faulty, the company may choose to repair or replace them.
9.6: Once that’s done, the company has no further warranty liability.
9.7: Replaced goods belong to the company. Repairs/replacements carry the longer of the remaining warranty or 180 days.
10.1: The company’s total liability covers only:
Breach of contract.
Use/resale of goods.
Any representations or negligence related to the contract.
10.2: All implied terms or warranties are excluded (except for the right to sell the goods).
10.3: The company cannot exclude liability for death or personal injury caused by its negligence or for fraud.
10.4:
10.4.1: The company’s total liability is capped at the contract price.
10.4.2: The company isn’t liable for indirect or consequential losses (like lost profits, sales, or reputation).
10.5: The buyer agrees to cover the company for any third-party claims related to this contract, unless the company is at fault.
11.1: The buyer needs the company’s written permission to transfer the contract.
11.2: The company can assign it freely.
12.1: The company isn’t liable for failure or delay caused by events beyond its control.
12.2: These events include (but aren’t limited to):
Strikes, natural disasters, war, civil unrest, government actions, fires, floods, breakdowns, or supplier failures.
13.1 Time for performance of all obligations of the Buyer under the Contract is of the essence.
13.2 Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company, whether under the Contract or otherwise.
13.3 If any provision of the Contract is found by any court, tribunal, or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable, or unreasonable, it shall, to the extent of such illegality or unenforceability, be deemed severable. The remaining provisions of the Contract, and the remainder of such provision, shall continue in full force and effect.
13.4 Failure or delay by the Company in enforcing, or partially enforcing, any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
13.5 Any waiver by the Company of any breach of, or default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
13.6 The parties do not intend that any term of this Agreement shall be enforceable by any person who is not a party to it, by virtue of the Contracts (Rights of Third Parties) Act 1999.
13.7 The formation, existence, construction, performance, validity, and all aspects of the Contract shall be governed by English law, and the parties submit to the exclusive jurisdiction of the English courts.
14.1 All communications between the parties regarding this Contract must be in writing and delivered by hand, sent by pre-paid first-class post, or by scanned email.
14.1.1 In the case of communications to the Company: to its registered office, or such other address as notified to the Buyer.
14.1.2 In the case of communications to the Buyer: to the registered office (if a company), or to any address of the Buyer as set out in the Contract, or such other address as notified to the Company.
14.2 Communications shall be deemed received:
14.2.1 If sent by pre-paid first-class post: two days (excluding Saturdays, Sundays, and public holidays) after posting (not including the day of posting).
14.2.2 If delivered by hand: on the day of delivery.
14.2.3 If sent by email before 4:00 pm on a working day: at the time of transmission; otherwise, on the next working day.
14.3 Communications addressed to the Company must be marked for the attention of a Director.
Thank you for your interest in the products and services of Tradeneons.
This Limited Warranty applies to bespoke, made-to-measure goods supplied by the Company. It covers any defects in materials or workmanship under normal use during the Warranty Period.
During the Warranty Period, the Company will repair or replace the goods (or part goods) proven to be defective due to improper materials or workmanship under normal use and maintenance. The decision to repair or replace is solely at the discretion of The Trade Neons Ltd.
This warranty does not cover problems caused by:
Conditions, malfunctions, or damage not resulting from defects in materials or workmanship.
How to Use the Warranty
To obtain warranty service:
Contact us to determine the issue and the most appropriate solution.
Images and video may be requested to assist the evaluation.
Once an agreed-upon course of action is established:
If required, the Buyer is responsible for returning the defective goods to the Company at their own cost.
The Buyer assumes responsibility for the goods until received by the Company.
The Company will repair or replace the goods within a reasonable timeframe. If applicable, the Company will deliver the repaired/replacement goods to a UK Mainland address at its own cost and responsibility, until received by the Buyer.
The replacement goods (or part goods) inherit the remaining warranty of the original goods or 180 days from the date of replacement or repair—whichever is longer.
General Signage :
12 months from the date of collection or delivery.
Tradeneons:
5 years for Tradeneons if supplied, fitted, and electrically wired by the Company for internal use.
3 years if supplied loose for customer fitting and wiring.
12 months for externally rated Neonplus® signs.
Tradeneons Signage:
2 years for internal Tradeneons signs.
12 months for fully waterproof or splashproof Tradeneons signs.
If the Buyer purchased an extended 12-month warranty at the time of the original order, the total warranty period will be clearly stated on the invoice.
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We are the number 1 bespoke trade signs